• identifying and contact information, such as name, address, details of family and/or significant others and phone numbers;
• sensitive information, predominantly information about health
• Information relating to the care that LINCS Healthcare provides including previous medical history and (in some cases) Medical Records, as well as a record of the care provided
• Any information you have provided to us through client/customer surveys

Where possible, we will collect this information from you, or from a person authorised to provide us this information on your behalf. Where necessary, we may also collect information from agencies, service providers, and professionals who have dealt with you.

Why do we collect your personal information?
We collect personal information about our clients to understand and meet their needs, to facilitate safe practice, and meet our legal obligations. If you do not provide us with the information we ask for, we may not be able to perform these functions.

How might we use your personal information?
Generally, we use your personal information to:

• provide our products and services safely and effectively;
• manage internal administrative requirements;
• comply with laws;
• develop services;
• assess your suitability for, and provide you with information about, other services that we think may be of benefit to you.

Disclosure of personal information to other parties
We may disclose your personal information to third parties necessary to conduct our activities, such as:

• health professionals;
• health and community service providers;
• persons authorised by you;
• other parties to whom we are authorised or required by law to disclose information.
• LINCS Healthcare will not disclose personal information about individuals to any person except when:
• It is required by Commonwealth/State legislation or in circumstances related to public interest or public or individual health and safety.

Withdrawal of Consent
You may opt to withdraw your consent to the collection or use of personal information at any time

Contacting us
Please contact us if you have any queries or if you want to update or access your personal information, as provided for by the privacy legislation ( http://www.privacy.gov.au/publications/npps01.html)